Refund policy

 

Returns & Refunds Policy

At Strapside, we want you to love your bag. If something's not right, here's how returns and refunds work.

Change of mind returns

• You have 30 days from the date you receive your order to request a return.
• Items must be unused, unworn, and in their original condition with tags attached.
• Return shipping is paid by the customer. We recommend using a trackable shipping method, as we can't be responsible for items lost in transit back to us.
• Once we receive and inspect your return, we'll process your refund to your original payment method within 5 business days.

Faulty or incorrect items
If your item arrives faulty, damaged, or not as described, please contact us straight away at support@strapside.com.au with your order number and a photo of the issue. After assessment of the issue and in line with Australian Consumer Law, we'll offer a repair, replacement, or refund for genuinely faulty items — and in these cases, we'll cover the cost of return shipping.

How to start a return
Email support@strapside.com.au with your order number and the reason for your return. We'll guide you through the next steps.

Refund processing
Refunds are issued to your original payment method. Please allow up to 5-10 business days for the refund to appear, depending on your bank or card provider.